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Toll Free: 1-800-519-6569
Local: 416-429-6545
Email: support@consult-pro.com

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FAQs

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Our technical support team is happy to assist in troubleshooting any problems that you encounter. Feel free to contact us between Monday to Friday from 9 am to 5 pm EST or via email 24 hours a day.

System Requirements to run Chairside
  • Intel® Core 2 Duo (Intel® Core i3 or better is recommended)
  • (32-bit and 64-bit) Microsoft® Windows Server® 2003, Microsoft® Windows Server® 2008, Microsoft® Windows Server® 2012, Windows XP SP3 (works on a specific update), Windows Vista®; Windows 7, Windows 8, Windows 8.1, Windows 10
  • Windows Vista/7/8/10 UAC is recommended to be disabled. UAC enabled can cause the application to crash during updates.
  • 2 GB of RAM (4 GB of RAM Recommended)
  • 5.5 GB of available hard disk space on C: drive.
  • Download speed of 6 mbps or greater.
  • Our software is designed to run on 1920x1080 resolution with 100% DPI.
  • NET 4.5 Framework installed.
  • Required components are LAV Filters and Flash.

Consult-PRO Web

General:

  • Designed for Google Chrome
  • This will be our iPad replacement for outdated apple app. Current app in the apple store, “Consult-PRO Mobile”, does not work on iOS 11.
  • Consult-PRO Web is a website. It will work on all operating systems.

Fully functional items in Consult-PRO Web:

  • Create patients
  • Edit patients
  • Save Favourites
  • View history (History only contains chairside items)

Items that must be setup on Consult-PRO Cloud but can be viewed in Consult-PRO Web:

  • Series
  • Personal and Global Tabs
  • Documents (Currently in beta, not released to the public)
  • Share items with connect

Mac Users
  • Consult-PRO Cloud cannot be installed on a mac operating system
  • User can install a software such as Bootcamp or parallels with a compatible version of Windows to install our software.
  • Consult-PRO Web will work on Mac operating systems.

Minimum Device Specification Requirements
  • Intel® Core 2 Duo (Intel® Core i3 or better is recommended)
  • (32-bit and 64-bit) Microsoft® Windows Server® 2003, Microsoft® Windows Server® 2008, Microsoft® Windows Server® 2012.
  • Windows XP SP3, Windows Vista®; Windows 7, Windows 8, Windows 8.1, Windows 10
  • Windows Vista/7/8/10 UAC Must be disabled
  • 2 GB of RAM (4 GB of RAM Recommended)
  • 5.5 GB of available hard disk space on C: drive
  • Download speed of 6 mbps per second or greater
  • 1920x1080 resolution (recommended)
  • 100% DPI
  • High Speed internet is strongly recommended.

Consult-PRO Cloud Updates


September 2017

Download Link



August 2016 (Windows XP Only)

Download Link

User Manual Downloads

Chairside 2011 User Manual *


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