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Email: support@consult-pro.com

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Our technical support team is happy to assist in troubleshooting any problems that you encounter. Feel free to contact us between Monday to Friday from 9 am to 5 pm EST or via email 24 hours a day.

Minimum System Requirements to run Chairside
  • Intel® Pentium 4 2+GHz processor (Core 2 Recommended)
  • (32-bit and 64-bit) Microsoft® Windows Server® 2003 SP2; Windows XP Professional, Home Edition, or Tablet PC Edition with Service Pack 2; Windows Vista® Home Basic, Home Premium, Business, Ultimate, or Enterprise with or without Service Pack 1; Windows 7
  • Windows Vista/7 UAC Must be disabled
  • 1GB of RAM (2 GB recommended)
  • DVD-ROM Drive
  • 5.5 GB of Available hard disk space for Single and Server
  • Static IP Address for the server

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August 2016

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* 1-800 toll free tech support
* 24-hour email support
* All upgrades and updates
* Minimum 20 new movies every year
* Special prices on new products

Frequently Asked Questions

On Vista Machines, when pressing "ok" after entering registration information - error "Problem creating registration file"

Right click on the Chairside icon on the desktop and choose'Run as Administrator'

Registration window keeps appearing.

 This means that the information entered is not accurate. Please check the information. In addition, make sure that the top right hand corner shows your key number.

Cannot see created Series.

Check the file permission on the server to see that the ChairsideServer folder has full access permission to write and read files for everyone.

Cannot see some movies in Windows Vista

Some movies are blocked due to User access control, disable 'User Access Control'

When playing movie Error "Macromedia Projector Error"

Change QuickTime to play in Safe mode by going to Control Panel -> QuickTime -> Advanced

Error "This program cannot run"

QuickTime is not installed, please install QuickTime from the DVD or download it from www.apple.com

How do I get rid of the black bar where the movie controls are?

This can be fixed with a newer version of quicktime, click here to download.

Cannot go to create New as it says that user does not have privileges.

Under Configuration select 'Login' enter username and password as 'admin'.

Education Not Found Error when loading Chairside.

Incomplete installation. Remove Chairside Folder and re-install software.

The registration window keeps appearing and I cannot press ok.

The information in the window is incorrect, check that the information is correct.

What files are shared on the Server?

The files on the server are data files that keep a record of patients created as well as the program user information. It also keeps all series that are created. Minimal network usage.

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